Shipping & Delivery Information Regular Shipping We will personalize and ship most items to arrive in 5-7 days. (average time 3-5 days).  However, some items require more personalization time, up to 4 weeks. These items cannot be expedited. Please refer to individual product pages for details. We ship via USPS or UPS to any continental U.S. destination or APO/FPO address. Orders to Alaska, Hawaii and U.S. Territories ship airfreight at an additional $10.95. Canadian orders ship UPS or USPS International parcel post at an additional $10.95.  Track your shipment online:  USPS Shipment Tracking Shipping Charges Orders up to $19.99 $6.95 $20 to $39.99 $7.95 $40 to $59.99 $9.95 $60 to $99.99 $14.95 $100 and up FREE Shipping to Multiple Addresses When shipping items on the same order to multiple addresses, you will be charged $4.95 for each additional ship-to address. Expedited shipping  Order by 2 p.m. CST. Expedited Handling:(3-5 days plus personalization time) $6.95 additional Express:(2 days plus personalization time) $22.00 additional Please NOTE: Delivery times listed are for in-stock items only. Some items require additional personalization time. See individual products for details. International Shipping We offer international shipping to most countries. International shipping rates vary according to the destination country and the weight of the item ordered. Charges will be calculated on each individual order. Additional customs and duty taxes may be charged on international orders. The customer is responsible for these fees. Orders being shipped to Canada, Alaska, Hawaii, Puerto Rico and the U.S. Territories will be shipped at an additional $10.95 Delivery time to locations outside the United States will vary by product ordered, country and province. We cannot guarantee ship times for international shipments due to customs delays that are outside of our control. Tax When shipping to Arizona, a state sales tax of 7.78% will be added to your order. Our Guarantee & Return Policy Our goal is to offer only the finest personalized gifts available, ones that will create lasting memories and provide years of enjoyment. Each item we select must meet our strict standards for workmanship and design. Our highly-trained production staff then artfully customizes each order to your specifications. And before any item ships from our facility, it must pass a final inspection for quality and accuracy. Personal Creations stands behind the quality of every product we sell. Personalized items cannot be returned for reasons other than defects in materials or workmanship.  If you have a questions about our policies, please feel free to contact us!